| IMPORTANT: |
DO NOT refuse a shipment for any reason. All items are carefully packed, even if the outer box appears crushed. If you refuse the shipment, we will NOT refund your shipping charges!
If your order arrives damaged, you must contact VeilShop.com at info@veilshop.com, or 866-419-7482, and save all of the shipping material.
DO NOT send back damaged items until you speak with us first—we will not refund your shipping charges if we have not been in contact with you prior to the return!!! |
| 7 Day Preview: |
OPEN YOUR SHIPMENT IMMEDIATELY! Once you receive your order you have 1 week to look it over and decide if you wish to keep it. All returns must be postmarked within 7 days of the date they were delivered to you. VeilShop.com reserves the right to refuse shipments not meeting this deadline and/or charge a 20% restocking fee. |
| Custom or Clearance Items: |
Items labeled “Custom”, “Custom Order”, or "Clearance" cannot be returned. (Note: The items in the "Custom Jewelry" section can be returned unless otherwise noted. The word custom in that case refers to your ability to choose your own colors). |
| Required Paperwork: |
On the back side of the invoice that ships with your order you will find a return procedure form. Fill it out completely, and include it or a copy (front and back) with your shipment to ensure proper crediting to your account. |
| Condition: |
Item(s) being returned must be in an unaltered state, in the original packing, with the original tags intact. |
| Packaging: |
We go to great efforts to pack your order securely, and we ask that you extend us the same courtesy with your return. We must receive your return in the same new condition—veils stuffed in bags may develop wrinkles that cannot be removed. In this case the veil will be deemed unacceptable for a return. |
| Insurance: |
Please enclose the items in a sturdy box and secure with strong tape. We cannot issue a credit if the merchandise reaches us in a damaged state, so we suggest that you insure it with your carrier. |
| Defective Items: |
We will replace any item that is found to be defective with an identical item provided we are notified of the defect within seven days of delivery to you. After 7 days we will no longer be responsible for defects found. |
| WARNING: |
WE REFUSE TO ACCEPT ANY SHIPMENT SENT IN A PADDED ENVELOPE!!! It will be returned to you unopened, and you will need to send it back properly, meaning double shipping charges on your part. Just don't do it. |
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