| WARNING: | WE REFUSE TO ACCEPT ANY SHIPMENT SENT IN A PADDED ENVELOPE!!! It will be returned to you unopened, and you will need to send it back properly, meaning double shipping charges on your part. Just don't do it. |
| Return Fees | All non-custom items on our web site can be returned . . .and there are NO RESTOCKING FEES! |
| IMPORTANT: | DO NOT refuse a shipment for any reason. All items are carefully packed, even if the outer box appears crushed. If you refuse the shipment, we will NOT refund your shipping charges! If your order arrives damaged, you must contact VeilShop.com at info@veilshop.com, or 866-419-7482, and save all of the shipping material.
DO NOT send back damaged items until you speak with us first—we will not refund your shipping charges if we have not been in contact with you prior to the return!!! |
| 7 Day Preview: | OPEN YOUR SHIPMENT IMMEDIATELY! Once you receive your order you have 1 week to look it over and decide if you wish to keep it. All returns must be postmarked within 7 days of the date they were delivered to you. This doesn't mean it must get back to us in 7 days, just postmarked for return.
Because bridal items can be easily damaged by repeated handling, dropped by a hairdresser, etc., there are no warranties that apply for any reason beyond the first 7 days of receipt.
VeilShop.com reserves the right to refuse shipments not meeting this deadline and/or charge a 20% restocking fee. |
| Clearance and Custom Items: | Items labeled "Clearance" cannot be returned.
The term "CUSTOM" primarily applies to veils that have added accents and/or a detachable blusher, certain edge finishes (such as 3/8" ribbon, scalloped, and rhinestone edge), or made in a length/width that you have specified. If you want flexibility, it is perfectly fine to order a standard item (ie: order the veil without the custom options), try it on to make sure the style, length, and color works, then return it and re-order with the custom options.
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| Required Paperwork: | On the back side of the invoice that ships with your order you will find a return procedure form. Fill it out completely, and include it or a copy (front and back) with your shipment to ensure proper crediting to your account. |
| Condition: | Item(s) being returned must be in an unaltered state, in the original packing, with the original tags intact. |
| Packaging: | We go to great efforts to pack your order securely, and we ask that you extend us the same courtesy with your return. We must receive your return in the same new condition—
veils stuffed in bags may develop wrinkles that cannot be removed. In this case the veil will be deemed unacceptable for a return. |
| Insurance: | Please enclose the items in a sturdy box and secure with strong tape. We cannot issue a credit if the merchandise reaches us in a damaged state, so we suggest that you insure it with your carrier. |
| Defective Items: | We will replace any item that is found to be defective with an identical item provided we are notified of the defect within seven days of delivery to you.After 7 days we will no longer be responsible for defects found.
If your item arrives damaged, but you decide that it was not the right style for you anyway, it will be treated as a normal return--just notify us of the defect when the item is returned.
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Quantity Limits
| In order to offer a return policy with no fees, we must limit orders to no more than 4 items.
Please understand, this DOES NOT mean you must order 4 items, it means you can order no more than 4 in one order.
Please feel free to place as many orders as you like, but due to the fragile nature of our merchandise we will not ship more than 4 items (veil clips and storage bags do not count) in one package.
Exception: When ordering multiple pieces of the same item (ie: 6 sets of earrings for a bridal party), they will only count as 1 item in the 4 item total.
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| Warranties | Because bridal items can be easily damaged by repeated handling, dropped by a hairdresser, etc., there are no warranties that apply for any reason beyond the first 7 days of receipt.
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