7-DAY RETURN POLICY Prodedure
Other Conditions
Custom Orders Due to the nature of "wear and return" in the special occasion market, most bridal retailers do not allow returns for any reason. We want to be fair to our customers, but we also want to stay in business, so we really must adhere to the return policy as detailed here. If you have a special situation, just contact us first and we'll be happy to work with you. We must ask that you observe the following limitations on orders. You may order NO MORE than the following:
- 2 Veils
- 2 Headpieces
- 2 Jewelry items
Observing these limits allows us to offer you the ability to "preview" and compare 2 non-custom items, without having to raise prices to accomodate the extra labor involved.
Any order containing more than the defined limits will have a 20% restocking fee applied to all returned items |
Please read the following before placing your order We don't want there to be any surprises
You have a full week (7 days) to look over your purchase and decide if it works for you or not. We think that's fair to both of us. You MUST, however, be sure to contact us within that timeframe or a return/exchange will be denied.
We utilize an RMA system as we've found that many times problems can be addressed with communication only, saving you the time/cost of a return
1) Login to your account and click the "view details link by the order number
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| 2) On the order details page, click on the "GENERATE AN RMA" button
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| 3) Tell us how many of each item are being returned, why you would like to return the item(s), and what you'd like us to do (ie: replace, refund, etc.). There is also a box to submit any comments or questions that you may have.
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| 4) At any time, on your My Account page, you can check the status of your RMA by clicking on the RMA number link
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Once the form has been submitted you should receive an RMA (return merchandise authorization) number, usually within 24 hours. Make sure you place that number on the front of your package so that it is clearly visible. You have 3 days from the day we send you the RMA to have it postmarked for return. It doesn't have to reach us in 3 days, it just needs to be on it's way within that timeframe.
We reserve the right to refuse a return, or charge a 20% restocking fee on any shipment that does not meet the 7 day contact requirement OR that is missing the RMA number.
If you have a fitting to work around, or other special circumstances, please let us know ahead of time to avoid a problem. TIP: To make sure you have your order for a fitting, order ahead in plenty of time and ask that we hold the shipment for you until a specified date. That way you will be sure to have it in time yet won't have to sweat out the return issue!
We know . . . we hate paying shipping charges too! However, please be aware that there are no handling fees assessed, the shipping charge has not been inflated in any way, and our product prices are not raised to cover shipping costs. You are only charged what the carrier actually charges us to ship the package safely to you. As this is a direct cost, for which we are not reimbursed by the carrier, shipping charges in either direction (including exchanges) are not refundable.
Please send the merchandise back in the same new condition, with the tags intact. If the tags have been removed we are forced to assume the item(s) have been worn, and a refund will be denied.
The inner packing materials must also remain in the same new condition--no smudges or grease stains! We package all inner boxes with a plastic covering for added protection, kindly use that for the return as well.
If you have questions/concerns please feel free to contact us via email or phone. Email is definitely the easiest way to reach us as we are usually very busy in the studio. If you prefer a call and get the voice mail, please leave a message. We normally return calls at the end of each business day and have been known to return them in the evening hours from home as well!
Should your order arrive defective or damaged, please contact us right away and we will send out a replacement as quickly as possible.
Custom orders may not be returned/exchanged as they have either been personalized or made to specifications not normally offered. Don't worry, you'll always be notified if the item you have order is considered a custom order! If a custom order arrives defective or damaged, it will be replaced with the same exact item--no substitutions can be made, however.
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